Privacy Policy

Puzzle Maniacs Club (“Club”, “we”, “our”, “us”) is operated by QWERTY INK LLP (“Company”), having its registered office at 906, Lodha Supremus, Tulsi Pipe Road, Parel–400013, Mumbai, Maharashtra, India.

This Privacy Policy is incorporated into and subject to the Terms & Conditions of the Puzzle Maniacs Club. Please ensure that you read this Policy carefully as it governs how we handle your data.

To provide membership benefits, services, events, and community access, we collect and process certain information about you. This Privacy Policy (“Policy”) explains how we collect, use, store, and share your personal information when you purchase or use any Club membership or services.

By subscribing, purchasing, accessing, or participating in Club activities, you consent to this Policy and authorize us to process your information as described.

If you have questions or wish to request deletion/correction of your data, you can contact us at: puzzlesmaniacs@gmail.com.

1. Age Restriction

The Club does not knowingly collect or maintain personal information from individuals under 18 years of age. If we learn that personal data has been collected from a minor without appropriate consent, we will take reasonable steps to delete such information.

2. Information We Collect

We may collect and store the following categories of information (“User Data”):

A. Information you provide directly

Name, email address, phone number
City, state, and address (if required for merchandise delivery)
Membership tier selection and preferences
Event registration details and participation records
Identification for verification (such as Aadhaar/PAN), only when required for verification or compliance
Feedback, queries, complaints, and messages shared via email/forms/support channels

B. Payment and transaction information

Payments are processed securely via Razorpay or authorized gateways.
We may receive limited transaction details such as payment status, plan purchased, date/time, amount paid, and reference IDs.
We do not store sensitive payment information (card/bank details) on our servers.

C. Automatically collected information

When you visit our website or interact with Club pages, we may collect:

Device and browser information
IP address, approximate location, and usage logs
Pages visited, clicks, session activity, and referral URLs
Cookies, tracking pixels, and similar technologies for preference tracking and analytics

D. Information from third parties

We may receive data from:

Event venues/organizers or ticketing partners (for confirmation/entry validation)
Delivery/logistics partners (for shipping updates and address validation)
Analytics and marketing providers (to understand campaign performance)

3. How We Use Your Information

We use your information to:

Create and manage your membership profile
Process membership payments and renewals
Provide membership benefits, discounts, perks, and merchandise deliveries
Manage event registrations, confirmations, reminders, and access validation
Respond to support requests, complaints, and verification queries
Improve the Club experience through analytics, testing, and research
Send communications including:
- Service announcements (important updates, policy changes, membership status)
- Promotional messages (offers, newsletters, community updates), where permitted
Detect misuse, fraud, suspicious activity, and policy violations
Comply with legal obligations and official requests

4. Sharing of Information

We do not sell or rent your personal information.

We may share your data with:

A. Service providers

Trusted third parties who help us provide services, such as:

Payment processors (Razorpay)
Event partners/organizers/venues
Merchandise delivery/logistics partners
Tech vendors (hosting, analytics, customer support tools)

These partners receive only the information reasonably required to perform their role.

B. Legal and compliance disclosures

We may disclose information where required by law, regulation, court order, or government authority.

C. Business transfers

In case of merger, restructuring, acquisition, or transfer of assets, user data may be transferred as part of business continuity.

5. Cookies & Tracking

We may use cookies and similar tools to:

Remember preferences and login sessions (if applicable)
Improve performance and user experience
Understand usage trends and optimize membership journeys

You can manage cookie preferences through your browser settings. Some website features may not work as intended if cookies are disabled.

6. Data Retention

We retain your information only as long as necessary to:

Deliver benefits and services
Maintain membership history and transaction records
Comply with legal requirements
Establish, exercise, or defend legal rights

Retention duration may vary depending on the type of data and applicable legal obligations.

7. Your Rights

You may request the following by emailing puzzlesmaniacs@gmail.com:

Access to your personal data
Correction of inaccurate or outdated data
Restriction of processing in specific cases
Deletion/erasure of your data (subject to legal/operational requirements)
Opt out of promotional communication anytime (service-related messages may still be sent)

To protect you, we may request identity verification before fulfilling data requests.

8. Data Security

We use reasonable industry-standard physical, technical, and administrative security measures to protect your information. However, no system is 100% secure, and you acknowledge that transmission over the internet carries risk.

You are responsible for maintaining the confidentiality of your login credentials (if applicable).

9. Updates to this Policy

We may update this Privacy Policy periodically. Updates will be posted on our website. If changes are significant, we may notify you through email or platform communication where feasible. Continued use of Club services after updates constitutes acceptance to the extent permitted by law.

10. Contact

For privacy-related queries, corrections, deletion requests, or complaints:
Email: puzzlesmaniacs@gmail.com